Duke Raleigh Hospital's volunteers are a critical part of the hospital team and enable the organization to maintain many hospital functions as well as to offer some important "special touches" to improve the patient and visitor experience.
Volunteers are a diverse force of individuals from myriad backgrounds and who range in age from 14 all the way through 90 and older.
Duke Raleigh partners with local colleges to provide volunteer opportunities for college students and also coordinates a high school volunteer program during the summer months. Team members work in a large majority of departments in the hospital including same day surgery, public safety, spiritual care, diabetes center, cancer center, wellness center, nursing units and medical staff services.
Volunteers staff the main hospital front desk and have the important responsibility of being the first person many visitors and guests meet when they enter the hospital's front doors. Volunteers additionally staff the organization's care ambassador program designed to assist in the special needs of patients. Care Ambassadors deliver newspapers and freshly baked cookies to nursing units every day. They additionally provide birthday gifts to patients on their special day.
Thanks to volunteers, the hospital is also able to offer a comfort cart of items such as scented pillows and relaxation CDs to help a patient relax during his or her stay. Volunteers man a courtesy shuttle that makes it possible for visitors and guests to ride to and from locations throughout the hospital's growing campus. Volunteers also assist in transporting patients in wheelchairs within the hospital, providing a listening ear to patients in need, assisting with much needed clerical duties in a variety of departments and providing support and assistance in patient registration and waiting areas.
Duke Raleigh's volunteers are a unique group of talented, caring individuals who dedicate their time each week to making Duke Raleigh a better place for our employees and patients.